By accessing our website, contacting us for services, or making a payment to Iglova, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

Iglova provides the following digital presence services to SMEs:

• Social Media Designs — Custom branded graphics for social media platforms
• Social Media Management & Optimization — Content strategy, scheduling, and account growth
• Google Visibility — Local SEO and Google presence optimization

The scope, deliverables, and timeline of each engagement are agreed upon before work begins.

Iglova accepts both one-time payments and subscription/retainer arrangements.

• One-time projects require a 50% deposit upfront before work begins, with the remaining 50% due upon delivery and approval.
• Retainer/subscription clients are billed at the start of each agreed billing cycle.
• All payments are processed securely through Paystack.
• Invoices not settled within 7 days of the due date may result in a pause in service delivery.

To enable Iglova to deliver excellent work, clients agree to:

• Provide accurate business information, branding assets, and content briefs in a timely manner
• Respond to feedback requests and approvals within 48 hours to avoid delays
• Ensure all content and materials provided do not infringe third-party intellectual property rights
• Designate a single point of contact for project communication

Upon receipt of full payment, all final creative deliverables produced for a client become the property of that client. Iglova retains the right to display completed work in its portfolio, case studies, and promotional materials unless the client requests otherwise in writing.

All design concepts, drafts, and materials produced but not selected or paid for remain the intellectual property of Iglova.

Each project includes a defined number of revision rounds as specified in the service agreement. Additional revisions beyond the agreed scope will be quoted and billed separately.

Iglova treats all client business information, strategies, and data as strictly confidential. We do not share client information with third parties except where required to deliver the agreed services.

Iglova cannot guarantee specific business outcomes such as sales figures, follower counts, or search ranking positions, as these depend on many external factors beyond our control.

Iglova's liability in any circumstance shall not exceed the total amount paid by the client for the specific service in question.

Either party may terminate an ongoing service agreement with 14 days' written notice. Upon termination:

• Any work completed to date will be invoiced and must be paid
• Deposits paid for work not yet commenced may be refunded at Iglova's discretion
• Subscription clients must provide 7 days' notice before the next billing cycle

These Terms and Conditions are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be resolved through good-faith negotiation or an appropriate Nigerian arbitration body.

All projects require a 50% upfront deposit before work begins. This deposit is non-refundable once Iglova has commenced work on your project.

The deposit covers the time, research, strategy, and initial creative work invested in your project from day one.

No refunds will be issued for work that has been completed and approved by the client. Once a client signs off on a deliverable — verbally, in writing, or by requesting final files — the work is considered accepted.

A refund of the balance payment (not the deposit) may be considered in the following circumstances:

• Iglova fails to deliver the agreed work within the agreed timeline without prior communication or valid reason
• The final deliverable substantially differs from the agreed brief and Iglova is unable to rectify it after reasonable revision attempts
• A project is cancelled by Iglova before work has commenced

For clients on monthly retainer or subscription arrangements:

• Cancellations must be requested at least 7 days before the next billing cycle to avoid being charged for the following month
• No refunds are issued for the current billing period once it has begun and services have been rendered
• If Iglova has not yet commenced work for a new billing cycle and a cancellation is received, a refund for that cycle may be issued at Iglova's discretion

All approved refunds will be processed within 7–14 business days via the original payment method used through Paystack. Processing times may vary depending on your bank or card provider.

We would rather resolve any issue than process a refund. If you are ever unhappy with our work, please reach out to us directly before raising a dispute. We are committed to making things right.